Customer Service

As customer experience becomes a key differentiator, more organizations are adopting cloud-based contact center solutions like Gladly to deliver personalized, omnichannel customer service. But with an array of alternatives available, companies must carefully evaluate their options to choose the best platform for their needs and budget. This 2600-word guide compares Gladly to four top-rated alternatives:… Read More »Top 5 Gladly Alternatives for Cloud Contact Centers in 2024

Customer service has undergone a digital transformation. In today‘s complex customer journey across multiple touchpoints, customers expect personalized, seamless experiences. Companies must adapt with an omnichannel approach – integrating channels and data to deliver consistent, tailored support. This poses significant challenges but the payoffs can be immense, from higher satisfaction to greater efficiency. This comprehensive… Read More »The Future of Customer Service is Omnichannel

Customer self service tools are becoming critical for managing the customer experience in the modern, digital era. Research shows 73% of customers prefer self service over speaking to company representatives. And no wonder – self service delivers increased convenience and independence. For businesses, shifting support interactions to automated self service platforms presents an enormous opportunity… Read More »The Complete Guide to Customer Self Service in 2024

Understanding your customers, anticipating their needs, and continually improving their experiences are pivotal for any business hoping to thrive today. This requires listening attentively to the voice of your customers and translating feedback into positive changes. In this comprehensive 3000+ word statistical review, we‘ll analyze key benchmarks, buyer preferences, and voice of the customer (VoC)… Read More »Leveraging Voice of the Customer Data for Growth and Loyalty – A Statistical Review

Customer service is undergoing a major evolution driven by changing customer expectations, technology innovation and operational shifts. Understanding the latest trends reshaping industries globally is key for brands looking to deliver standout customer experiences (CX), fuel growth and build loyalty. This comprehensive guide explores the top transformations in 2024 every customer service leader should have… Read More »Emerging Trends Reshaping Customer Service in 2024

Live chat software has revolutionized online customer service. This powerful technology gives businesses the capability to connect with website visitors in real time through messaging, bridging the gap between traditional self-service and phone conversations. In 2023, live chat remains an invaluable tool to boost customer satisfaction, increase sales, and improve operational efficiency. However, with many… Read More »The Ultimate Guide to Live Chat Software in 2024

Artificial intelligence promises to be a game-changing technology for customer service much like earlier waves of automation. According to Deloitte’s 2023 Global Customer Experience (CX) Survey, 76% of CX leaders plan to invest in AI capabilities over the next 1-3 years. What’s driving this surge in AI adoption? A recognition of AI’s proven impact: 63%… Read More »How AI Is Transforming Customer Service: Expert Predictions for 2025 and Beyond

Tidio is a popular live chat and social customer service software used by over 300,000 websites. But with many competing options now available, you may be wondering – what are the best Tidio alternatives? This comprehensive guide compares Tidio against the top alternatives based on market presence, features, user ratings and pricing. Read on for… Read More »Top 5 Tidio Alternatives for Social Customer Service in 2024

Introduction: The Winds of Change Disruptive technology innovations like artificial intelligence (AI) and advanced big data cloud capabilities are radically transforming the customer service software landscape. These developments aren‘t just delivering incremental gains; they truly represent step-function leaps in functionality, intelligence and value. We‘ve officially entered the next era of platform capability defined by machine… Read More »The Cutting-Edge: How AI and Data Are Revolutionizing Customer Service Software

Global digital transformation spend is predicted to surpass $6.8 trillion by 2023 per IDC. Yet paradoxically, 68% of such initiatives are expected to fail to meet objectives. A root cause is companies directing the lion‘s share of DX technology investments exclusively to optimizing internal operations and neglecting the customer angle. This report explores why elevating… Read More »Unlocking Transformational Business Value through Customer Experience Focus