Customer Service

HubSpot has grown over the last decade to become one of the most well-known marketing and sales software platforms, used by over 160,000 companies of all sizes. However, while HubSpot offers a robust suite of capabilities across the customer journey, it may not always be the right solution for every company‘s unique needs and priorities.… Read More »The Definitive Guide to Top HubSpot Alternatives in 2024

Intercom, once a simple live chat widget provider, has grown into a robust customer support platform used by over 45,000 businesses worldwide. However, as companies‘ needs evolve, many are finding themselves needing more capabilities than Intercom offers out-of-the-box. Through dozens of in-depth user interviews and analysis of over 34,000 online reviews, I‘ve identified the top… Read More »Top Intercom Alternatives for Customer Support in 2024

Cloud contact centers have revolutionized customer service with convenient scaling, flexibility and capabilities like AI-powered bots. Industry leader Aircall is known for its ease of use but faces limitations around reporting, functionality and roadmap. This 2600+ word guide compares Aircall to the top 4 alternatives on over 12 capabilities using data-backed analysis and insights from… Read More »The Definitive Guide: Choosing the Right Aircall Alternative for Your Business

With a vast number of use cases being managed through social channels, platforms like Sprout Social have enabled marketers and customer support teams to engage audiences at scale. However, stifled by limitations around competitive pricing, custom reporting and omnichannel capabilities, technology decision makers are evaluating alternatives that can unlock more value. In this 4000+ word… Read More »Top 5 Sprout Social Alternatives for Social Media Management in 2024

Understanding what makes customers tick has become the holy grail for modern businesses competing in crowded markets. But too often organizations rely on guesswork rather than hard, actionable voice of the customer (VOC) intelligence to guide strategy and operations. This comprehensive guide arms leaders with the methodologies, tools and best practices required to implement a… Read More »Harnessing the Voice of the Customer: A Complete Expert Playbook

Talkdesk is a leading provider of AI-powered contact center software. However, it may not be the best fit for every business. This post compares Talkdesk to top alternatives based on thousands of real user reviews. Introduction to Talkdesk Founded in 2011 and headquartered in San Francisco, Talkdesk offers a cloud-based contact center platform enhanced by… Read More »The 5 Best Talkdesk Alternatives for Your Cloud Contact Center in 2024

Call tracking software has become an invaluable tool for businesses seeking greater insight into their marketing efforts. By attributing phone call data to online advertising campaigns, websites, and other sources, call tracking platforms shed light on what‘s truly driving conversions. Market leader CallRail offers robust call tracking capabilities leveraging AI and machine learning. However, with… Read More »The 5 Best CallRail Alternatives for Call Tracking in 2024

Customer service has entered a new era driven by the social media revolution. An astounding 40% of consumers now expect responses within an hour on social platforms. Many find engaging on networks like Twitter faster than calling a 1-800 number. Brands that fail to meet these expectations risk losing over one-third of customers due to… Read More »The Rise of Social Customer Service: Why It‘s Critical and How To Do It Right